Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Data We Collect

We may collect contact details, order and inquiry content, uploaded image files, file specifications, proofing notes, payment-related information, delivery and collection details, and technical data such as device, browser, and log information. In a print studio context, this may also include information needed to review image resolution, crop, size, paper choice, and production status.

The categories of data collected depend on how users interact with the website and ordering process.

How We Collect Data

We collect data when you submit an inquiry, upload files, request a quote, approve a test print, place an order, arrange collection or local delivery, or communicate with us by email or contact form. We may also receive limited technical data automatically from your browser or device and operational data created during file review, proofing, production, packaging, and delivery coordination.

Information is received directly from users and may also be generated during service handling.

Cookie Types

Our site may use essential cookies to support navigation, security, and form functions. Where enabled, preference cookies may remember limited settings, and analytics cookies may help us understand general site use. Cookies may be session-based or persistent depending on their purpose and technical design.

We use only standard cookie categories needed for operation and basic measurement.

Cookie Controls

You can usually control cookies through your browser settings and, where available, site-level preference tools. Disabling certain cookies may limit basic functions such as form handling, session continuity, or remembering your choices. Cookie controls do not remove data already processed outside the browser.

Browser settings can be used to block or remove cookies, although some site functions may be affected.

How We Use Data

We use personal data to respond to inquiries, review uploaded files, assess resolution and crop suitability, prepare quotes, manage test print review, confirm quantities, produce printed items, arrange protected packaging and local delivery or collection, process payments, provide production status updates, maintain records, and handle legal or accounting obligations. We may also use limited technical data to secure the website, prevent misuse, and improve basic site performance.

Processing is limited to the operational needs of the print studio and related compliance duties.

Service Providers and Partners

We may share personal data with service providers that support website hosting, file handling, payment processing, communication tools, and local delivery or collection coordination. These parties act on our instructions or as independent recipients where required for their own service role. We do not authorize them to use the data for unrelated purposes.

Operational partners receive only the data needed to perform their assigned function.

Legal Disclosures

We may share personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud or misuse, or support the establishment, exercise, or defense of legal claims. Where permitted, we limit the information disclosed to what is relevant for the specific purpose.

Disclosure to public authorities is limited to what is required by law or a valid legal process.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing based on legitimate interests in appropriate cases. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.

Available rights may vary depending on the legal basis and the type of data involved.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and locate the relevant records. If a request is complex or incomplete, we may ask for clarification before responding.

We may need to confirm identity before acting on a request.

Data Retention

We keep personal data only for as long as needed to manage inquiries, complete orders, maintain proofing and production records, handle payments, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or restrict it where deletion is not immediately possible.

Storage periods depend on the purpose of the record and any legal or operational need to keep it.

Policy Updates

The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.